Frequently Asked Questions - iPhone/iPad App
Got something to ask us? Check out the most frequent questions we receive about the apps below.
Firstly, try deleting the server from the list (tap 'Edit', then tap the delete button) and re-add the server information. This can 'reset' the connection and enable the app to correctly connect. If this doesn't help, try the following solutions:
You're typing the wrong settings into the Server screen in the App:
This is a common issue. Examples of what to type in the server screen are as follows:
Please note, the URL does not contain 'http://' or any port number information. (e.g. ':9080')
Your Internet connection might be down, or have low signal strength if you're connected via a mobile network.
Open Safari on your iPhone and check that you can surf the web.
Your home router is set up incorrectly:
On your iPhone, type into the Safari address bar:
...replacing serverurl and port with the EXACT SAME VALUES that you are entering in the box in the server settings page in the app.
Do you see the main menu appear in the mobile browser? If not, then there is an issue with your network settings, or your router, or something else -- check all the various settings again carefully.
Other file formats are unsupported at this time.
AVI Video Containers
MP4 / M4V Video
WTV / DVR-MS Video
MOV (Quicktime) Video
M2TS / MTS Containers
MKV (Matroska) Video
VOC (DVD) Containers
FLV (Flash Video)
WMV (Windows Media Video)
TS (Mpeg 1 Transport Stream)
Also, when you first connect to your server, the app begins to load EPG data in the background - this can take a few minutes, especially with large numbers of channels. While Remote Potato is doing this, the app may be a little slower, and you may also experience occasional delays in loading your TV guide.
If you're still having problems, also check out the FAQ entry for 'I can't see any channels in the TV guide' below.
If this doesn't work, please try re-loading the channels in the settings app:
- Load the Settings app on your home PC, stop the server.
- Go to the 'channels' tab, click 'Reload All from Media Center' -> Save Changes
- Re-start the server
Finally, if you still can't see any channels, are you running Windows 8? If so, ensure that you have downloaded and installed the free Windows 8 Upgrade pack.
- The TV files are DRM protected
If there is no 'Stream' button displayed in the app, this is usually the case. Some TV broadcasters add this protection to their shows and there's unfortunately nothing we can do to get around this; it can only be played on the computer it was recorded on. (or an extender device)
- Your Home PC is not fast enough
It takes a lot of processor power to encode video in realtime, and a fast modern CPU is required to do this. We recommend a dual or quad-core CPU running at at least 1.2MHz, although exact system requirements are difficult to spec precisely.
Symptoms of this include constant buffering of video on the iPhone. Try checking the CPU usage on your Home PC while streaming to see whether it appears to be struggling to cope. (You can add the Windows 7 CPU Usage Desktop Gadget to your desktop to help with this)
- Your ISP's upload speed is limited
When you watch streaming video over the Internet on your iPhone using Remote Potato, remember that it's being sent out using your home internet connection. It's effectively being 'uploaded' out of your home (the opposite of what you normally do, which is to 'download' into your home! Upload speeds are usually slower than download speeds and in some cases this can add a bottleneck into the streaming process. If this is the case, you will often see a show stop repeatedly to buffer new content.
- The video format is not supported
Most (but not all) popular video formats are supported by Remote Potato. However, there are still some video formats unsupported at this time. (see list below)
How do I add more folders from my PC to these lists?
- RECORDED TV
This display all your Windows Media Center recorded TV files. By default, these files come from the same folder that your Windows Media Center uses. However, you can manually change this, and/or add more folders by going to the server settings application.
Remember, only WTV and DVR-MS files will be displayed.
This is intended for playback of all your other video files - AVIs, MP4s, etc. (see elsewhere in this FAQ for a full list of supported formats)
To get additional files/folders to show in the list, you must add them using the server settings application on your home PC.